More delivery details can click: https://bookoocoffee.com/shipping-policy
1.When will my order be dispatched? How long can I expect delivery?
Processing Time:
Orders will be processed within 3-5 business days after order confirmation. Processing time excludes weekends and holidays.
Delivery Estimates
International:
7-15 business days, subject to customs processing, which may extend delivery times.
Delays:
Customs clearance and other factors outside our control can significantly affect delivery times. We appreciate your patience in these instances.
2.How do I track my order after it has been shipped?
You will receive a tracking number in your email after the order has been dispatched or find and check it in the order information on the website (https://bookoocoffee.com/apps/parcelpanel).
You also can check the logistics information on the website or the carrier's website:
①https://www.17track.net/en ② https://www.yuntrack.com/
3.Do holidays have an impact on delivery times?
Overseas holidays, strike activity and changes in customs clearance policies can all have an impact on the logistics of parcel delivery.
4.Customs duties and taxes
- Buyer‘s Responsibility: Customers are responsible for all customs, duties, and taxes imposed by their country. These fees are not included in the purchase price or shipping costs of our products.
- Charges: Customs policies vary widely, so we cannot predict these charges. For details, please get in touch with your local customs office.
- Compliance: The recipient is the importer of record and must comply with all laws and regulations of the destination country.
5.How are shipping costs calculated?
We offer free shipping for orders over $79. If the order is less than $79, in most cases, an additional shipping fee of $9.99 is required.
The exact amount can be viewed in the link below：https://bookoocoffee.com/shipping-policy
6.What should I do if I lose my shipment?
- You can contact us at support@bookoocoffee.com contact with the order number and tracking number and relevant instructions, and we will investigate the situation with the logistics provider as soon as possible.
- If the goods are shown as signed for, we will send proof of signature and relevant photos.
- If the goods are lost in transit, we will verify the situation and send you a replacement parcel.