Refund Policy

Refund Policy

This Refund Policy explains the conditions under which products may be returned, refunded, or replaced. Please review the information below before submitting a request.


Return & Refund Eligibility

Your item may be eligible for a return or refund if:
  • The request is made within 14 days of delivery.
  • The product was purchased directly from BOOKOO (https://bookoocoffee.com) or from an authorized distributor.
  • A valid proof of purchase is provided.

 

Product Condition Requirements

To be eligible for a return or refund:
  • The product must be unused.
  • The product must be unopened.
  • All original packaging and accessories must be intact.
Items may be refused if they show signs of use, damage, or improper handling.

 

Non-Eligible Items

The following items are not eligible for return or refund:
  • Items purchased from unofficial or third-party channels.
  • Products without valid proof of purchase.
  • Gift cards.
  • Sale items marked as non-returnable in advance.
  • Cosmetic seconds (sold on special sale events such as Earth Day).

Refund Amount

Customer-initiated returns (including change of mind, preference, or ordering the wrong item) are subject to a 15% fulfillment and transaction fee.

For orders under $79, original shipping charges are non-refundable.


Important Notes
  • Refund requests must be submitted within 14 days of delivery.
  • Refunds are calculated based on the actual amount paid, including any discounts or promotions.
  • Refunds are issued to the original payment method and in the original order currency.

Replacement Policy

If your product requires replacement, please contact our support team via email or through our Help Center.

 

How to Request a Replacement

Please provide:
  • Your order number.
  • A short video or photo showing the issue (if possible).
  • Confirmation that your contact information and shipping address are up to date.
Our support team will review the information and confirm the replacement process.

Replacement Shipping & Costs

  • Replacement products are typically processed within 3–5 business days.Delivery times depend on your location and shipping carrier.
  • A tracking number will be provided once the replacement order has been shipped.
If a replacement is required due to a product quality issue, you will not be responsible for any shipping costs.