Thank you for purchasing our products. We are dedicated to ensuring that your order is delivered in a timely and efficient manner. The following shipment policy outlines important information regarding customs, duties, taxes, and estimated shipping times.
Customs, Duties, and Taxes
- Buyer‘s Responsibility: Customers are responsible for all customs, duties, and taxes imposed by their country. These fees are not included in the purchase price or shipping costs of our products.
- Charges: Customs policies vary widely, so we cannot predict these charges. For details, please contact your local customs office.
- Compliance: The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Shipping Time
- Processing Time: Orders will be processed within 3 business days after order confirmation. Processing time excludes weekends and holidays.
- Delivery Estimates:
- International: 7-15 business days, subject to customs processing, which may extend delivery times.
- Delays: Customs clearance and other factors outside our control can significantly affect delivery times. We appreciate your patience in these instances.
SHIPPING COUNTRIES/REGIONS
| Countries/Regions | Condition/ Options | Reference time limit | Shipping Fee |
| United States | <US$99 Standard – Ship from China, normal postal | 8-15business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Canada | <US$99 Standard – Ship from China, normal postal | 8-15business days | US$15.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| UK | <US$99 Standard – Ship from China, normal postal | 5-8business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| France, Italy, Germany, Spain, Netherlands, Belgium, Ireland, Türkiye | <US$99 Standard – Ship from China, normal postal | 6-10business days | US$15.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Australia | <US$99 Standard – Ship from China, normal postal | 5-10business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Japan | <US$99 Standard – Ship from China, normal postal | 4-5business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Luxembourg, Bulgaria, Croatia, Czech Republic, Estonia, Finland | <US$99 Standard – Ship from China, normal postal | 6-10business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
Hungary, Poland, Sweden | <US$99 Standard – Ship from China, normal postal | 6-10business days | US$15.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Latvia, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Austria, Denmark | <US$99 Standard – Ship from China, normal postal | 6-10business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| South Africa, Greece, Switzerland, | <US$99 Standard – Ship from China, normal postal | 8-12business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Brazil | <US$99 Standard – Ship from China, normal postal | 15-25business days | US$15.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Norway, The Philippines | <US$99 Standard – Ship from China, normal postal | 8-10business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Mexico | <US$99 Standard – Ship from China, normal postal | 8-12business days | US$15.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Chile, Colombia | <US$99 Standard – Ship from China, normal postal | 19-21business days | US$15.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Singapore, Vietnam | <US$99 Standard – Ship from China, normal postal | 5-6business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Malaysia, Cyprus, Saudi Arabia, Kuwait, Qatar, Bahrain, lebanon | <US$99 Standard – Ship from China, normal postal | 8-12business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Thailand, South Korea | <US$99 Standard – Ship from China, normal postal | 5-8business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Pakistan | <US$99 Standard – Ship from China, normal postal | 11-13business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Israel, New Zealand, United Arab Emirates | <US$99 Standard – Ship from China, normal postal | 6-10business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Nigeria, Ghana, Uganda, Egypt | <US$99 Standard – Ship from China, normal postal | 13-16business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Kenya | <US$99 Standard – Ship from China, normal postal | 13-16business days | US$15.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Tanzania, Angola, | <US$99 Standard – Ship from China, normal postal | 11-13business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Rwanda | <US$99 Standard – Ship from China, normal postal | 9-13business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Jordan | <US$99 Standard – Ship from China, normal postal | 10-14business days | US$9.99 |
| >=US$99 Standard – Ship from China, normal postal | Free | ||
| Rest of the World | <US$129 Standard – Ship from China, normal postal | Not sure | US$15.99 |
| >=US$129 Standard – Ship from China, normal postal | Free |
Tracking Your Order
- A tracking number will be sent to your email once your order has shipped. This can be used to track your package via the carrier’s website.
- You can also find the relevant tracking number by checking the order information on our website.
Changes to Your Order
- Should you need to change your shipping address after your order has been placed, please contact us as quickly as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once an order is processed.
Contact Us
For any questions or concerns regarding your order or our shipment policy, please reach out to us at support@bookoocoffee.com